Refund Policy

Depart offers a 30-day money-back guarantee on Depart Pro. If Depart isn't for you, request a full refund within 30 days of your order date and we'll return what you paid.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Paddle. Request a refund at paddle.net using the email address on your order, or email us at support@depart.app and we'll arrange it for you. Refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.

Renewals and cancellation

Subscriptions renew automatically. You can cancel at any time from your travel profile in the app or through the billing portal — cancelling stops future charges and you keep Pro access until the end of the period you already paid for. If a renewal charge catches you by surprise, contact us and we'll make it right.

Annual plans

Annual subscriptions are covered by the same 30-day guarantee from the date of each charge.

For anything else about billing, see Paddle's refund policy.